Subject: RE: Refund approval #6359701006
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 27 Oct 2021 08:00:14 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>,

Proceed with goodwill refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, October 27, 2021 11:55 AM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund approval #6359701006

@Akshay Berry<mailto:[email-masked]> @Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 27, 2021 10:46 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval #6359701006

External email sender, please take precaution.
Hi Team,

Please assist regarding the below.

Regards
Shakeeb

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 27, 2021 10:42:57 AM
Subject: Refund approval #6359701006

Hi Team,

Ticket no (3241386).

Problem Statement  Refund approval
Order Date : 15/10/2021
Order ID: 6359701006
Tracking ID: Z5311589
Total value:  SAR 121.17
Concept: MAX KSA

Issue Description: The customer contacted us informing that she didn't receive the items (163370235 - - Textured Throw with Fringes - 152x127 cms) , (163388046 - - Hexagonal Marble Print Serving Tray) , (160917208 - - Heavy Duty AAA Battery - 30 Pieces) with the rest of the order, We have escalated the issue to the warehouse team to check and confirm if the items has been shipped or not under the child ticket number (3243112)and they informed us that all the items has been shipped from their side,so we checked back with the courier team to check if all the items has been delivered and they confirmed the delivery of all the AWB shipment.

Case History:  The customer has reached out to us on 18/10/2021 asking for her missing items.
Customer's history :  The customer is with us since 06/01/2020 and she got 5 complete orders with a total share value of (1,692.45 SAR).

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Ahmed Omer

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