Subject: Re: Assistance for case id - 369507
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 9 Jan 2020 09:29:59 -0700 (MST)

Hi Manish, 

Order 6456574388 has been shipped on 13th of Dec , and returned to the WH on 28th of Dec, ander this tracking NO : 45056622063 
So Kindly escalate the issue to the Conloc and ask them if they have received the returned item and id they did ask them to initiate the refund. 

Note : When you are replying the customer from chat ticket you have to edit the customer email and add the right one. 

Regards 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 January, 2020 17:47:09 
Subject: Assistance for case id - 369507 

Hi Team, 

Please help us to resolve the below issue as we have not received any update from the warehouse. 

Problem Statement: Late Shipping 

Case id - 369507 

Order Date: Dec 12, 2019 

Order ID: 6456574388 
Tracking ID: 645657438822999991 
Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed the order on 12 Dec and till now he has not received the order. As per the Hybris, the order status is ready to be shipped. 

The customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards,