Subject: Assistance for case id - 361190
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 7 Jan 2020 10:21:25 -0700 (MST)

Hi Team, 

Could you please help us in below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 7, 2020 6:01:19 PM 
Subject: Assistance for case id - 361190 

Hi Team, 

The customer placed an order with order id - 6457855400 on 12/22/2019 through his SADAD account and the order status is ON_VALIDATION_CANCELLED. 

We request you to help us with the refund status whether it has been reverted back to the customer's SADAD account or not, as per Hybris there is no authorisation created however the customer has still reported us that he has not received any refund for the above order. 

As per customer, he has also contacted his bank for the same however he didn't receive the refund for reference see the attachment. 

Regards, 
Manish