Subject: Fwd: Assistance required for case # 314860
From: Urvika Chaudhary <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sun, 5 Jan 2020 21:48:57 -0700 (MST)

Please do the needful. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Jessie Caparas" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Joshi" <[email-masked]> 
Sent: Sunday, January 5, 2020 2:33:43 PM 
Subject: RE: Assistance required for case # 314860 

Hi Urvika, 

Have it cancelled and add it in the below sheet. 

[ https://docs.google.com/spreadsheets/u/1/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1445706226 | https://docs.google.com/spreadsheets/u/1/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=1445706226 ] 

From: Urvika Chaudhary <[email-masked]> 
Sent: Friday, January 3, 2020 10:32 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Joshi <[email-masked]> 
Subject: Fwd: Assistance required for case # 314860 

External email sender, please take precaution. 

Hi Team, 

Please look into this case. The case has been escalated to the warehouse multiple time still, no response received. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[ mailto:[email-masked] | [email-masked] ] 

[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 3, 2020 11:18:38 AM 
Subject: Assistance required for case # 314860 

Hi Team, 

​ 

We request you to please help us to resolve the below case. 

Kindly note that It's been more than 30 days as the below order was placed and still not shipped from the warehouse and there is no consignment assigned yet. 

Problem statement: Delay in delivery - Not shipped from the warehouse yet 

Order Number: 6454106958 

Order Created: 26/11/2019 

Assistance Required – Need urgent delivery 

Kindly expedite the process and deliver the shipment as soon as possible. 

Regards, 

Manish 

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