Subject: Fwd: Assistance for Order Number: 9764168712 and case id - 376806
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 5 Jan 2020 06:41:30 -0700 (MST)

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 5 January, 2020 16:04:30 
Subject: Assistance for Order Number: 9764168712 and case id - 376806 

Hi Team, 

Please help us to resolve the below issue as we have already escalated the issue to the CON LOC Team and here is the response from them "Hi Support Team, Below pending order we have updated in the pending list. Please process and update." 

We request you to please help us with the next action to be taken from our end as per the above response in order to close the below issue. 

Problem statement: Refund Not initiated yet 

Case id - 376806 
Order Number: 9764168712 
Order Created: Dec 13, 2019 
Tracking id - 45490107316 
Return request created: 12/14/19 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 12/29/2019 and the refund for the same has not been initiated. 

Regards, 
Manish