Subject: Fwd: Process the cancellation/[Still Ready_To_Shipped]
From: Seeta Seeta <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sat, 4 Jan 2020 21:53:51 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "manjit gurung" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "oasiscentershj sm" <[email-masked]>, "cp oasissharjah" <[email-masked]> 
Cc: "hamza hafeez" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, January 5, 2020 9:50:24 AM 
Subject: RE: Process the cancellation/[Still Ready_To_Shipped] 

Hi Seeta, 

From our end we already process & sent to store on 23 rd Nov, due this order number has a problem to enter in the system. 

Please coordinate with store team, Attached trail mail for your ref. 

Thanks & Regards, 

Manjit Gurung 

Supervisor – Jebel Ali Warehouse 

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE. 
Mob:+971 553322054 [ tel:+971 | Tel:+971 ] 4 8093526 
Email: [ mailto:[email-masked] | [email-masked] ] 
Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, January 04, 2020 3:47 PM 
To: Manjit Gurung <[email-masked]> 
Cc: Hamza Hafeez <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhishek Sisodia <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: Process the cancellation/[Still Ready_To_Shipped] 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: 9761402996, customer placed the order on Nov 21, 2019 but till now the status is READY_TO_SHIPPED. Now customer wanted to cancel the order. 

So we request you to cancel the order from your end and process the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 4, 2020 2:20:56 PM 
Subject: Process the cancellation/[Still Ready_To_Shipped] 

Hi Team, 

This case has been escalated many times but could not be resolved due to response from any escalation team. Order ID 9761402996 has been delayed a lot and customer is demanding for cancellation. 

Problem Statement : Process the cancellation/ [Still Ready_To_Shipped] 

Order Date : Nov 21, 2019 
Order ID: 9761402996 
Tracking ID: 976140299610020001 

Assistance Required: Need urgent refund/ Process the Cancellation. 

Issue Description : Kindly cancel the order and process refund for 9761402996 .As shipment is not yet dispatched and is in READY_TO_SHIPPED status so we are not getting option for cancellation. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/275944 | https://landmarkgroupservice.freshdesk.com/a/tickets/275944 ] 

Thanks, 

Abhishek Sisodia 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Re: [#276563] - 9761402996 delayed shipping
From: oasiscentershj sm <[email-masked]>
To: Manjit Gurung <[email-masked]>, Shoemart <[email-masked]>, AE Shoemart Qassimi <[email-masked]>, Pradeep Kumar KG <[email-masked]>
Cc: Sonal Prasad <[email-masked]>, "[email-masked]" <[email-masked]>, AE Shoemart Oasis Centre <[email-masked]>, cp oasissharjah <[email-masked]>
Date: Mon, 16 Dec 2019 08:02:11 +0000

Hi Manjith,

This was already communicated to Centrepoint. As per them this order number  has a problem to enter in the system.
Customer been informed to collect the item in the store.

Thanks and Regards,
Elizabeth

Shoe Mart -Al Wahda Street , Al Gubaiba Area.

Sharjah Oasis Mall, United Arab Emirates P.O. Box 24570

Cug:0588749565
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http://www.landmarkshops.com/shoemart

<http://www.landmarkshops.com/shoemart>

  _____

From: Manjit Gurung <[email-masked]>
Sent: Monday, December 16, 2019 11:45 AM
To: Shoemart <[email-masked]>; oasiscentershj sm <[email-masked]>; AE Shoemart Qassimi <[email-masked]>; Pradeep Kumar KG <[email-masked]>
Cc: Sonal Prasad <[email-masked]>; [email-masked] <[email-masked]>; AE Shoemart Oasis Centre <[email-masked]>
Subject: RE: [#276563] - 9761402996 delayed shipping

Dear Team,

Subject order already sent to store on 23rd Nov along with Lifestyle vehicle.

@AE Shoemart Qassimi<mailto:[email-masked]>@oasiscentershj sm<mailto:[email-masked]>@Pradeep Kumar KG<mailto:[email-masked]>: Kindly check & update the same.

Thanks & Regards,

Manjit Gurung

Supervisor – Jebel Ali Warehouse

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
Mob:+971 553322054 Tel:+971<tel:+971> 4 8093526
Email: [email-masked]<mailto:[email-masked]>
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

From: Shoemart <[email-masked]>
Sent: Sunday, December 15, 2019 1:31 PM
To: Manjit Gurung <[email-masked]>
Cc: Manjit Gurung <[email-masked]>; Sonal Prasad <[email-masked]>; [email-masked]; AE Shoemart Oasis Centre <[email-masked]>
Subject: Re: [#276563] - 9761402996 delayed shipping

External email sender, please take precaution.

Hi Manjit Gurung,

Any further updates ??

Best Regards,
Suha Ali

   On Sun, 15 Dec at 1:21 PM , Omnichannel Support <[email-masked]<mailto:[email-masked]>> wrote:

   Dear,

   Please contact the below.

   *    Order not delivered – Warehouse
   *    Order not reflecting – LMIT
   *    Return issues – Customer Support
   *    Hybris Offline – LMIT
   *    Missing/Damaged/Excess items – Customer Support
   *    Credit Note – Customer Support
   *    Store Receiving issue – Directly with store or Osama

   Thanks

      From: Shoemart <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, December 15, 2019 10:55 AM
      To: Omnichannel Support <[email-masked]<mailto:[email-masked]>>
      Cc: Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; AE Shoemart Oasis Centre <[email-masked]<mailto:[email-masked]>>
      Subject: Re: [#276563] - 9761402996 delayed shipping

      External email sender, please take precaution.

      Hi Omnichannel Support,

      ​Any further updates ??

      Best Regards,
      Suha Ali

         On Tue, 10 Dec at 5:37 AM , Manjit Gurung <[email-masked]<mailto:[email-masked]>> wrote:

         Dear Team,

         Subject order already sent to store on 23rd Nov with Lifestyle vehicle.

         @oasiscentershj sm<mailto:[email-masked]>@AE Shoemart Qassimi<mailto:[email-masked]> : Kindly check & update the same.

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MDA1MjkzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O8EwfAGDC9B4Ldszkr5yXEOjd_RvBW5lWQ94ro0Ptcg>

         Thanks & Regards,

         Manjit Gurung

         Supervisor – Jebel Ali Warehouse

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MDA1MjkzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qUdhWN4oJ7ZjwzwQev5slKiwS6gbOlRfIAaz99dja4Y>
         Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE.
         Mob:+971 553322054 Tel:+971 4 8093526
         Email: [email-masked]<mailto:[email-masked]>
         Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

            From: Shoemart <[email-masked]<mailto:[email-masked]>>
            Sent: Monday, December 09, 2019 2:59 PM
            To: AE Shoemart Oasis Centre <[email-masked]<mailto:[email-masked]>>
            Cc: Manjit Gurung <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
            Subject: Re: [#276563] - 9761402996 delayed shipping

            External email sender, please take precaution.

            Hi AE Shoemart Oasis Centre,

            ​

            Kindly confirm that the order delivered to the store.

            Order ID: 9761402996

            Tracking ID: 976140299610020001

            ​

            Order Date: 21 Nov 2019

            Best Regards,
            Suha Ali

            276563:1125156

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      276563:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      276563:1125156