Subject: Re: Assistance for case case# - 312304
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 31 Dec 2019 23:12:44 -0700 (MST)

Hi Ma'am, 

I have raised Jira for the below issue however the Jira team is not able to cancel it partially. 

We would you to confirm if we give the coucher for the item not shipped from the warehouse as the cost is SAR 10 only. 

Regards, 
Manish 

From: "Seeta Seeta" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 28 December, 2019 09:37:20 
Subject: Re: Assistance for case case# - 312304 

please raise jira for partially cancellation for missing item. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, December 27, 2019 10:21:13 AM 
Subject: Assistance for case case# - 312304 

Hi Team, 

Please help us to resolve the below case (312304) as we have already followed up twice with warehouse however there is no response. 

Problem Statement: (Missing items) 

Order Date: Nov 29, 2019 

Order ID: 6454591871 
Tracking ID: 290065998050, 290066139614 and 290065980771 
Assistance Required: Need the missing item (157076464 - - flormar Waterproof Lipliner Pencil) 

Issue Description: Customer placed an order for 10items but as per the customer he/she has only received 9 items, Under the consignment details we can see only nine items have been shipped/Delivered from our side. 

Customer history: 1 item OUT OF 10 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item 157076464 - - flormar Waterproof Lipliner Pencil is the cost of the item is SAR 10.00. 

Regards, 
Manish