Subject: Late shipping: 314860
From: Seeta Seeta <[email-masked]>
To: IranBudhathoki <[email-masked]>, [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 27 Dec 2019 20:05:23 -0700 (MST)

Hi Team , 

With the reference to order number: 6454106958, The order was placed on 26/11/19 but till now order status is IN_PROGRESS. Under the consignment details there's no information regarding the shipment. 

So we request you to check from your end whether the above order will be shipped or not, If no then kindly cancel the order and initiate the refund for same. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, December 27, 2019 6:29:35 PM 
Subject: Assistance for ticket id - 314860 

Hi Team, 

We request you to please help us to resolve the below issue as we have escalated thrice however there is no response from the warehouse. 
​ 
Problem statement: Delay in delivery - Not shipped from the warehouse yet 

Order Number: 6454106958 
Order Created: 26/11/2019 
Assistance Required – Need urgent delivery 

Kindly note that It's been more than 25 days as the above order was placed and still not shipped from the warehouse and there is no consignment assigned yet. 

Kindly expedite the process and deliver the shipment as soon as possible. 

Regards, 
Manish