Subject: Re: Assistance for case id - 387712 and order id - 8365816143
From: Inayat Ali <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 14 Jan 2020 05:26:43 -0700 (MST)

Hi Manish 

As discussed, please do the needful. 

Thanks 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 12:40:07 
Subject: Assistance for case id - 387712 and order id - 8365816143 

Hi Team, 

We have raised the issue to the Jira Team and followed up them twice for the update however the last response from them is "Unfortunately this order has been removed from Hybris , please initiate cancellation for the same." 

Now the point is "as we are still unable to view it in Hybris so how can we process the cancellation for the same." 

Jira Ticket link: https://landmark.atlassian.net/browse/REL-78656 

We request you to please see the attachment as we are unable to find the order id - 8365816143 in Hybris placed with email id - [email-masked]. 

We request you to look into the issue on a priority basis. 

Thank you for your response! 

Regards, 
Manish