Subject: Re: Partially shipped: Order ID: 9764167029, Case id - 373588
From: Inayat Ali <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 11 Jan 2020 01:14:45 -0700 (MST)

Dear Manish 

As discussed, please follow the next steps. 

Thanks 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 January, 2020 16:23:18 
Subject: Partially shipped: Order ID: 9764167029, Case id - 373588 

Hi Team, 

We request you to please help us to resolve the below case as we have escalated this case to the warehouse twice and the last response received from them is "There is no RMA existing in the OBI to process the returns." 

Kindly note that we have not shipped the all the item from the store for more details see below and do the needful accordingly. 

Problem Statement: (Partially shipped order) 
Order Date: 12/12/2019 
Delivery Date: 12/17/2019 
Order ID: 9764167029 
Tracking ID: 201912121882714 
Store code: ShoeMart20055 

Assistance Required: Deliver the missing item or process the refund for the same 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped only 1 item. 

Customer history: 1 ITEM OUT OF 2 IS NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The item which is not shipped is 161309844 - - Kappa Textured Sneakers and the cost of the item is AED 89.50 

Regards, 
Manish