Subject: Re: Delivery issue: Order Number:6455166585, Case id - 363663
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 10 Jan 2020 09:47:10 -0700 (MST)

Hi Team 

Please assist with POD with signature/ID proof for the same. 

The customer is disputing that he has never received the package. Also, if the address could be confirmed as well; since he claims it was delivered at Buraidah not Jubail. 

Order Number:6455166585 
Order Created: Dec 1, 2019 
AWB - 45054481824 

Thanks in anticipation. 

Regards 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 January, 2020 15:34:23 
Subject: Delivery issue: Order Number:6455166585, Case id - 363663 

Hi Team, 

Please help us to resolve the below case, as we have escalated it to the Aramax Team for Proof of delivery, however, the last response from them is "Kindly note we’re following the case with concerns and will update back asap." on 4 Jan 2020. 
​ 
Problem statement - Delivered to the wrong person 

Case id - 363663​ 
Order Number:6455166585 
Order Created: Dec 1, 2019 
AWB - 45054481824 

Assistance required: Proof of delivery 

We request you to provide us the proof for delivery as the customer has reported to us that he has not received his shipment. 

Regards, 
Manish