Subject: RE: Double deduction - 6360015535
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: "Mohammed Athar (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 26 Oct 2021 10:17:08 +0000

Hi Athar,

Please process refund for below order.

6360015511
Authorization Code 099380
Card Number     440533******9669
Date 17-10-2021
Amount SAR 98

Regards,
Malik
From: Manish Kumar <[email-masked]>
Sent: Tuesday, October 26, 2021 1:12 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohammed Athar (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Double deduction - 6360015535

External email sender, please take precaution.
Hi Team,

Please assist us in getting an update on the below.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 2:19:43 PM
Subject: Re: Double deduction - 6360015535

Dear Athar,

Kindly assist to check regarding the order: 6360015535. Customer is reporting double deduction for the same order. One amount is already refunded. One is not.

Please check with the below details and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 24, 2021 2:13:23 PM
Subject: Double deduction - 3243828

Hi Team,

Order ID: 6360015535

The customer is telling that SAR 98.00 has been deducted twice from his account. He has shared the bank statement with us confirming the same.

Kindly find the attached and assist.

​a. Amount deducted--   98 Sar
b. Date of deduction - - -   17th October, 2021
c. email address  - - -       [email-masked]<mailto:[email-masked]>
d. authorization code/card number  --- 4405338578519669 / 305361
e. Bank statement showing the deduction--- attached

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com