Subject: Re: Double deduction - 6360015535
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 26 Oct 2021 02:12:00 -0700 (MST)

Hi Team, 

Please assist us in getting an update on the below. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, October 24, 2021 2:19:43 PM 
Subject: Re: Double deduction - 6360015535 

Dear Athar, 

Kindly assist to check regarding the order: 6360015535. Customer is reporting double deduction for the same order. One amount is already refunded. One is not. 

Please check with the below details and advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, October 24, 2021 2:13:23 PM 
Subject: Double deduction - 3243828 

Hi Team, 

Order ID: 6360015535 

The customer is telling that SAR 98.00 has been deducted twice from his account. He has shared the bank statement with us confirming the same. 

Kindly find the attached and assist. 

​a. Amount deducted-- 98 Sar 
b. Date of deduction - - - 17th October, 2021 
c. email address - - - [email-masked] 
d. authorization code/card number --- 4405338578519669 / 305361 
e. Bank statement showing the deduction--- attached 

Regards, 
Nikhil.