Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 25 Oct 2021 20:27:31 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

A

3256187 - refund done on Oct 20 but agent raising child ticket on Oct 22. This is a repeated mistake from agents of not checking the details in Hybris and has been highlighted here very often. Issue warnings now to avoid this as it results in prolonging resolution.

Akshay Berry

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