Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sun, 24 Oct 2021 08:42:22 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

M

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Mohamed Nagy

M

Hi @shakeeb.arsalan , kindly find the weekly report for the LSM KSA Call Center team, We currently have 106 Case, Kindly make sure that this number decreased by the end of the day, especially the highlighted cases.

Mohamed Nagy

A

Mohamed Nagy

Hi @shakeeb.arsalan , kindly find the weekly report for the LSM KSA Call Center team, We currently have 106 Case, Kindly make sure that this number decreased by the end of the day, especially the highlighted cases.

Have already assigned some agents on KSA Backoffice

Apoorv Joshi

A

Will assign some more, waiting for their shift to start so we can assign them on backoffice

Apoorv Joshi

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Mohamed Nagy

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Dear @shakeeb.arsalan, @apoorv and @manish.kumar for the LSM KSA Back-office team, we still have 10 cases from Sept, and total of 221 Cases, please make sure old and highlighted cases are closed on priority

Mohamed Nagy

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Mohamed Nagy

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For the FCR , Average response time and Average resolution time Of LSM KSA Back office, the FCR is better than last week as this week it is 73 % last week was 60 %, Avg response T and Avg resolution T are better but we need to work on the Avg resolution time to make it better still, Avg response T (24h 8m), Avg resolution T (139h 45m), appreciate your efforts all.

Mohamed Nagy

M

Apoorv Joshi

Will assign some more, waiting for their shift to start so we can assign them on backoffice

Great, make sure that numbers under control as possible.

Mohamed Nagy

S

Hi @mohamed.nagy

Thanks for sharing the reports

Working on both groups, and will do the needful

Shakeeb Arsalan

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