Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 01:55:57 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  63654563193 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6354563193 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580105077            11:08 PM, 23rd Oct                   Zain                   Thank you for contacting us. How may I help you?           11:08 PM, 23rd Oct                     hi                    My second delivery is still not  arrived whereas the order was placed on 23-9-2021           11:09 PM, 23rd Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:10 PM, 23rd Oct                   Zain                   +966580105077 is this your phone number ?           11:10 PM, 23rd Oct                     hi                    Yes           11:11 PM, 23rd Oct                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:11 PM, 23rd Oct                     hi                    Now it is almost a month and no feedback from your  side           11:11 PM, 23rd Oct                     hi                    Very disappointing.           11:12 PM, 23rd Oct                   Zain                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:12 PM, 23rd Oct                   Zain                   We request you to please allow us some time so we can work on this and do the needful.           11:12 PM, 23rd Oct                   Zain                   We appreciate your patience.           11:12 PM, 23rd Oct                   Zain                   We sincerely apologize for any inconvenience caused,           11:12 PM, 23rd Oct                     hi                    I have already sent many emails for last 01 month and still same story and no feedback and always say working on it..           11:13 PM, 23rd Oct                   Zain                   Our team is working on your issue, and will get back to you as soon as possible.           11:13 PM, 23rd Oct                   Zain                   Is there anything else may I assist you with today?           11:13 PM, 23rd Oct                     hi                    I have already lodged a complaint in local authority related to e-commerce online shopping.           11:14 PM, 23rd Oct                   Zain                   e sincerely apologize for any inconvenience caused           11:15 PM, 23rd Oct                   Zain                   We           11:15 PM, 23rd Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:16 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3261209