Subject: Ticket Assigned - Conversation with madiha
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 01:55:56 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with madiha madiha                    Bot:  Hi again! Bot:  Please enter your name Customer:  madiha Bot:  Hi Madiha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 PM, 23rd Oct                     madiha                    .           10:30 PM, 23rd Oct                   ASALAH                   Hi madiha   ,Thank you for contacting us. My name is ASALAH , I will be happy to assist you.           10:31 PM, 23rd Oct                     madiha                    I didnt get my refund fill why           10:33 PM, 23rd Oct                     madiha                             10:33 PM, 23rd Oct                     madiha                    Whats the issue..will i get the product back..           10:33 PM, 23rd Oct                     madiha                    Refund canceld of 2 products...why           10:34 PM, 23rd Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:35 PM, 23rd Oct                   Zain                   Thank you for allowing me the time to check. I appreciate your patience.           10:38 PM, 23rd Oct                   Zain                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           10:40 PM, 23rd Oct                   Zain                   Is there anything else may I assist you with today?           10:40 PM, 23rd Oct                     madiha                    Total amount was 192           10:40 PM, 23rd Oct                     madiha                    I get 168           10:40 PM, 23rd Oct                     madiha                    In credit vallet           10:41 PM, 23rd Oct                     madiha                    Why           10:41 PM, 23rd Oct                     madiha                    ?           10:42 PM, 23rd Oct                   Zain                   . Please allow me a moment to check this for you.           10:43 PM, 23rd Oct                   Zain                   You had a voucher ?           10:47 PM, 23rd Oct                   Zain                   Hi, I'm not getting a response from you. Are we still connected?           10:49 PM, 23rd Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:50 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3261155