Subject: Ticket Assigned - Conversation with raheema yasmin
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 24 Oct 2021 01:55:55 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raheema yasmin raheema yasmin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raheema yasmin Bot:  Hi Raheema Yasmin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533535210            06:32 PM, 23rd Oct                   ASALAH                   Hi raheema   ,Thank you for contacting us. My name is ASALAH , I will be happy to assist you.           06:33 PM, 23rd Oct                     raheema yasmin                    I would like to exchange the size of an product I purchased           06:35 PM, 23rd Oct                     raheema yasmin                    What should be done for that           06:35 PM, 23rd Oct                     raheema yasmin                    ?           06:39 PM, 23rd Oct                   ASALAH                   Please provide us with the order number so that we can serve you to the fullest           06:41 PM, 23rd Oct                     raheema yasmin                    Sure           06:44 PM, 23rd Oct                     raheema yasmin                    6359087634           06:44 PM, 23rd Oct                   ASALAH                   Please note that replacement options are not currently available for (Max) products, products can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8001111629) to book an appointment to receive the product to be returned. 2- You can also book an appointment for receiving the returned product online by logging in to your account and going to the order history and then clicking on the “Order Number” from this page (https://www.maxfashion.com/sa/ar/), and selecting the products that you want to return. 3- You can visit the nearest branch of (Max) and return the product to the branch.           06:45 PM, 23rd Oct                     raheema yasmin                    Ok           06:47 PM, 23rd Oct                     raheema yasmin                    Thank you           06:47 PM, 23rd Oct                     raheema yasmin                    What about for centrepoint products           06:47 PM, 23rd Oct                     raheema yasmin                    Can it be exchanged?           06:47 PM, 23rd Oct                   ASALAH                    Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options: 1- You can contact our customer support team at (8001111027) to book an appointment to receive the product to be returned. 2- You can also book an appointment to receive the product to be returned online by logging into your account and going to the order history and then clicking on the “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           06:49 PM, 23rd Oct                   ASALAH                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           06:57 PM, 23rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3260327