Subject: Missing items / Refund approval //8106606994
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 23 Oct 2021 01:16:53 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Oct 7, 2021 
Order ID: 8106606994 
Tracking ID: FP1008210002196 
Total Price: KWD36 
Concept: BABYSHOP 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 12 items but as per the customer has only received 11 items, Under the consignment details we can see that all 12 items have been shipped from our side. 

The missing item 
161779587 - - Giggles Globefix Car Seat 

Case history : The customer reached out to us on Oct 9, 2021. we raised to the warehouse to check for the missing item and then they informed us that ''the shipment is delivered and nothing pending with OLM related to this order. 

Customer's history : The customer is with us since 5/7/21 and this is her 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb