Subject: Ticket Assigned - Conversation with sir why are not money
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 02:57:33 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sir why are not money sir why are not money                    Bot:  Hi again! Bot:  Please enter your name Customer:  sir why are not money Bot:  Hi Sir Why Are Not Money ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your paym
 ent method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:51 PM, 22nd Oct                   Zain                   Thank you for contacting us. How may I help you?           09:53 PM, 22nd Oct                     sir why are not money                    I cancel product but not return money           09:54 PM, 22nd Oct                   
 Zain                   Could you please share your order number so that I can assist you further?           09:54 PM, 22nd Oct                     sir why are not money                             09:56 PM, 22nd Oct                     sir why are not money                             09:56 PM, 22nd Oct                     sir why are not money                             09:56 PM, 22nd Oct                     sir why are not money                             09:56 PM, 22nd Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:58 PM, 22nd Oct                   Zain                   Thank you for allowing me the time to check. I appreciate your patience.           10:00 PM, 22nd Oct                   Zain                   We apologize for the inconvenience that has happened           10:01 PM, 22nd Oct                   Zain                   Regarding the order: 6356600308 Please note that
  the refund has been processed successfully from our side for the amount (SAR 27.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           10:01 PM, 22nd Oct                   Zain                   Is there anything else may I assist you with today?           10:01 PM, 22nd Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3257435