Subject: Ticket Assigned - Conversation with asslam walakum
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 02:57:33 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asslam walakum asslam walakum                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asslam Walakum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:05 PM, 22nd Oct                   Zain                   Thank you for contacting us. How may I help you?           10:06 PM, 22nd Oct                   Zain                   Could you please share your order number so that I can assist you further?           10:06 PM, 22nd Oct                     asslam walakum                    6353588763           10:07 PM, 22nd Oct                     asslam walakum                    Since pending 20 days           10:07 PM, 22nd Oct                   Zain                   We apologize for the inconvenience that has happened           10:08 PM, 22nd Oct                   Zain                   Regarding the order: 6353588763 Please note that the refund has been processed successfully from our side for the amount (SAR 51.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.            10:08 PM, 22nd Oct                   Zain                   Is there anything else may I assist you with today?           10:08 PM, 22nd Oct                     asslam walakum                    I hope not more then one month           10:09 PM, 22nd Oct                     asslam walakum                    Thanks           10:09 PM, 22nd Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3257454