Subject: Ticket Assigned - Conversation with irene
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 02:57:31 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irene irene                    Bot:  Hi again! Bot:  Please enter your name Customer:  irene Bot:  Hi Irene ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6361062152 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:00 PM, 22nd Oct                   Zain                   Hi Irene, Thank you for contacting us. How may I help you?           05:02 PM, 22nd Oct                     irene                    6361062152  when can I get this order in riyadh gallery?           05:03 PM, 22nd Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:03 PM, 22nd Oct                     irene                    Hello           05:03 PM, 22nd Oct                     irene                    Okay thank you           05:03 PM, 22nd Oct                   Zain                   We see that you have placed your order on 22/10/2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           05:04 PM, 22nd Oct                   Zain                   Is there anything else may I assist you with today?           05:05 PM, 22nd Oct                     irene                    I thought 1-2 days           05:05 PM, 22nd Oct                     irene                    Is there a chance I can get the order on sunday?           05:05 PM, 22nd Oct                   Zain                   4 - 5 working days           05:05 PM, 22nd Oct                   Zain                   You’ll receive an SMS and an email when your order is ready for collection.           05:06 PM, 22nd Oct                   Zain                   Is there anything else may I assist you with today?           05:06 PM, 22nd Oct                     irene                    Ok thanks           05:06 PM, 22nd Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:06 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3256531