Subject: Ticket Assigned - Conversation with melharoun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 02:57:29 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with melharoun melharoun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  melharoun Bot:  Hi Melharoun ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6359218972 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533190843            06:56 AM, 22nd Oct                     melha
 roun                    Ok noted please           06:57 AM, 22nd Oct                   badri                   Hi, Melharoun Thank you for contacting us. My name is badri , I will be happy to assist you.           06:57 AM, 22nd Oct                     melharoun                    Yes mr. Badri i just need to know when will arrive my order as it says in my account that it's returned           06:58 AM, 22nd Oct                     melharoun                             06:59 AM, 22nd Oct                     melharoun                    ?           07:00 AM, 22nd Oct                   badri                   Is this is your order number 6359218972?           07:01 AM, 22nd Oct                     melharoun                    Hello           07:01 AM, 22nd Oct                     melharoun                    Yes exactly           07:01 AM, 22nd Oct                   badri                   We see that you are contacting regarding the order you placed on our website with order number  6
 359218972   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: ( +966533190843  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.    We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.             07:02 AM, 22nd Oct                   badri                   Is there anything else I can assist you with today?           07:03 AM, 22nd Oct                     melharoun                    The problem is the size
  43 is no longer available as it's already returned to your warehouse ?           07:04 AM, 22nd Oct                   badri                   We sincerely apologize for this inconvenience caused to you and we can understand your frustration here, if I was in your shoes I would be feeling the same.           07:05 AM, 22nd Oct                   badri                   Is there anything else I can assist you with today?           07:05 AM, 22nd Oct                     melharoun                    Is it possible to resend me back the previous items please as it is my size 43? ?           07:06 AM, 22nd Oct                   badri                   Sorry as we had mentioned  we are not able to sent the items back           07:08 AM, 22nd Oct                     melharoun                             07:09 AM, 22nd Oct                     melharoun                             07:09 AM, 22nd Oct                     melharoun                    You know the problem is with the drivers you 
 have, they're not taking the job responsibilities as they're not even replied for asking them which time they will come or arrive ?           07:12 AM, 22nd Oct                   badri                   This is really not the experience we want you to have And I am extremely sorry for that           07:12 AM, 22nd Oct                   badri                   Is there anything else I can assist you with today?           07:14 AM, 22nd Oct                     melharoun                    Have you seen the screenshots conversation with the delivery drivers i have sent to you           07:14 AM, 22nd Oct                     melharoun                    Have you seen the screenshots conversation with the delivery drivers i have sent to you           07:14 AM, 22nd Oct                   badri                   We will escalate your issue to the concern team to make sure such experience will not happen in the future           07:15 AM, 22nd Oct                   badri                   Is
  there anything else I can assist you with today?           07:18 AM, 22nd Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:21 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3255509