Subject: Ticket Assigned - Conversation with mansura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Oct 2021 02:57:30 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mansura mansura                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mansura Bot:  Hi Mansura ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9508835999 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547637087            09:48 AM, 22nd Oct                   badri                   Hi, Mansura Thank you for contacting us. My name is badri , I will be happy to assist you.           09:49 AM, 22nd Oct                     mansura                    I placed an order for click and collect bt i by mistake select a wrong store           09:49 AM, 22nd Oct                     mansura                    Can i change the location?           09:49 AM, 22nd Oct                   badri                   Your order ID  9508835999 is now ready for collection.  Kindly make sure to have your   ID  or Passport, during the pickup.           09:50 AM, 22nd Oct                     mansura                    I want to collect it from Burjuman store           09:50 AM, 22nd Oct                     mansura                    Not sharjah!           09:51 AM, 22nd Oct                   badri                   We are not able to change the collection location at the moment           09:51 AM, 22nd Oct                     mansura                    So what can i do? I am not getting the option to cancel also           09:51 AM, 22nd Oct                     mansura                    I live in Dubai not Sharjah           09:52 AM, 22nd Oct                     mansura                    Hello!!           09:53 AM, 22nd Oct                   badri                   The order will be available for 14 days from the confirmation message and it will cancel automatically           09:54 AM, 22nd Oct                     mansura                    What about the refund? How much time it will take?           09:54 AM, 22nd Oct                   badri                   The amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:58 AM, 22nd Oct                   badri                   Is there anything else I can assist you with today?           10:04 AM, 22nd Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:04 AM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3255628