Subject: Re: Bank Transfer // Refund approval // Order ID: 6259292601
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 22 Oct 2021 01:16:12 -0700 (MST)

Hi Team, 

Please assist on the below. We have pushed back the customer multiple times on this but customer keep on insisting e wants bank transfer and the order is from 2020 and customer is reporting in 2021. 

RV value is 364.9158 and issue reported in June 2021 after the RV was already expired. We believe he is now insisting because he was unable to use the RV in time and now trying his way to get that refund back. 

If possible please arrange contact for him on +966532761078. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Subject: Bank Transfer // Refund approval // Order ID: 6259292601 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date :Dec 29, 2020 
Order ID: 6259292601 
Tracking ID : 46397421103 
Total Price : 364.9158 

Issue Description :The Customer placed the order on Dec 29, 2020, The customer says that she does not want the refund as RV value and wants it as cash to her bank account . 

Bank Details: 

- Bank name: Al-Ahly Bank 
- Branch name: Al Ahli Bank 
- Account name: Munarh Hammoud Al-Eidi 
- Account number: 30600000078202 
- IBAN: SA9010000030600000078202 
- Account type: personal 

Regards, 
Ebrahim Hageb