Subject: Re: Return approval 8275618691
From: Apoorv Joshi <[email-masked]>
To: tejinder singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Thu, 21 Oct 2021 19:33:54 -0700 (MST)

Dear Tejinder, 

Please assist to arrange the return for the following item: 161495612 - - Saber Gaming Desk 

Please contact the customer and arrange return with them. Approval attached below from Shabaz. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohamed Shabaz Khan" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "tejinder singh" <[email-masked]>, "Ashwin Ravichandran" <[email-masked]> 
Sent: Friday, October 22, 2021 7:20:57 AM 
Subject: RE: Return approval 8275618691 

Hi Apoorv, 

Below is the approval from Ashwin. Please proceed with the normal return/refund process. 

Note: By mistake the email was addressed to Ashwin. Apologies for the inconvenience. 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 21, 2021 6:41 AM 
To: Ashwin Ravichandran <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Tejinder Singh <[email-masked]> 
Subject: Re: Return approval 8275618691 

External email sender, please take precaution. 

Dear Ashwin, 

Kindly check and assist on the below. Approval from Shabaz below for return/refund. Please contact the customer and arrange the needful. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohamed Shabaz Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "Ashwin Ravichandran" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 11:34:34 PM 
Subject: RE: Return approval 8275618691 

Hi Ashwin, 

Please proceed with the normal return/refund process. 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Ashwin Ravichandran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 4:54 PM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Return approval 8275618691 

Approved 

From: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 8:40 PM 
To: Ashwin Ravichandran < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Return approval 8275618691 

Hi Ashwin, 

Please approve return of below item as LED is not working and is not repairable as per inspection team. Also, there is no stock for replacement. 

Order Date : Jul 3, 2021 

Delivery Date: Jul 12, 2021 

Order ID: 8275618691 

Issue Description: Customer reported that the LED lights are not working as per the attached . 

Item#: 161495612 -- Saber Gaming Desk (RSP: KWD 99, Promo Price: KWD 74.25 @25% Disc) 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 7:13 AM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Return approval 8275618691 

External email sender, please take precaution. 

Dear Shabaz, 

Please advise on the below if a return can be arranged with customer instead. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 19, 2021 7:34:09 AM 
Subject: Return approval 8275618691 

Hi Team, 

Problem Statement: WWD item issue 

Order Date : Jul 3, 2021 

Delivery Date: Jul 12, 2021 

Order ID: 8275618691 

Tracking ID: 16951928275618691 

Issue Description: Customer reported that the led lights are not working as per the attached . 

The item is: 161495612 - - Saber Gaming Desk 

As per inspection team LED light not working of Table, Which is not repairable and as per the warehouse team item not available in stock for replacement. 

Kindly check & advise 

Thank you for your help! 

Regards, 

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