Subject: Ticket Assigned - Conversation with السلام عليكم ورحمة الله وبركاته
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 03:08:43 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with السلام عليكم ورحمة الله وبركاته السلام عليكم ورحمة الله وبركاته                    Customer:  Iam connected Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi السلام عليكم ورحمة الله وبركاته ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:00 PM, 20th Oct                   Zain                   Thank you for contacting us. How may I help you?           06:00 PM, 20th Oct                     السلام عليكم ورحمة الله وبركاته                             06:01 PM, 20th Oct                     السلام عليكم ورحمة الله وبركاته                    I made a return order for some item           06:01 PM, 20th Oct                     السلام عليكم ورحمة الله وبركاته                    But no one come to pick up           06:01 PM, 20th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:02 PM, 20th Oct                   Zain                   I’m sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet. This is not the typical standard. Our courier partner will contact you shortly to arrange collection from you.           06:03 PM, 20th Oct                   Zain                   I am now contacting our logistics department to find out what happened, and get your shipment collected on priority.           06:03 PM, 20th Oct                   Zain                   Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.           06:03 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           06:03 PM, 20th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 20th Oct                     السلام عليكم ورحمة الله وبركاته                    I just want this fast           06:05 PM, 20th Oct                     السلام عليكم ورحمة الله وبركاته                    As iam travelling near           06:05 PM, 20th Oct                   Zain                   well do           06:06 PM, 20th Oct                   Zain                   Have a wonderful day.           06:07 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3250252