Subject: Ticket Assigned - Conversation with marwa
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 03:08:06 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Bot:  Hi again! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:26 PM, 20th Oct                   Zain                   Thank you for contacting us. How may I help you?           11:26 PM, 20th Oct                     marwa                    Hi           11:27 PM, 20th Oct                     marwa                    I got an earlier order from center point           11:27 PM, 20th Oct                     marwa                    6350177777           11:27 PM, 20th Oct                   Zain                   Could you please share your order number so that I can assist you further?           11:27 PM, 20th Oct                     marwa                    And I returned           11:27 PM, 20th Oct                     marwa                    I got message accepted return           11:27 PM, 20th Oct                     marwa                    And refund done           11:28 PM, 20th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:28 PM, 20th Oct                     marwa                    But I got nothing           11:28 PM, 20th Oct                     marwa                    Ok           11:28 PM, 20th Oct                   Zain                   We apologize for the inconvenience that has happened.           11:28 PM, 20th Oct                     marwa                             11:29 PM, 20th Oct                   Zain                    Regarding the order: 6350177777 Please note that the refund has been processed successfully from our side for the amount (SAR 90.90), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           11:29 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           11:29 PM, 20th Oct                     marwa                    Yes I got this reply           11:29 PM, 20th Oct                     marwa                    More than 3 weeks ago           11:29 PM, 20th Oct                     marwa                    And u told me told me it takes 3 weeks           11:30 PM, 20th Oct                     marwa                    To resolve this issue           11:30 PM, 20th Oct                     marwa                    With the bank           11:30 PM, 20th Oct                   Zain                   We sincerely apologize for any inconvenience caused           11:30 PM, 20th Oct                     marwa                    It is taking very long time           11:30 PM, 20th Oct                   Zain                   We request you to please allow us some time so we can work on this and do the needful.           11:31 PM, 20th Oct                     marwa                    Can I make a complain           11:31 PM, 20th Oct                     marwa                    Please           11:31 PM, 20th Oct                     marwa                    And there is 6352481290           11:32 PM, 20th Oct                   Zain                   we will do the needful for you please allow us some time           11:32 PM, 20th Oct                     marwa                    Also a pa           11:32 PM, 20th Oct                     marwa                    Part of this order w           11:32 PM, 20th Oct                     marwa                    As cancelled           11:32 PM, 20th Oct                     marwa                    W           11:32 PM, 20th Oct                     marwa                    And not refunded           11:33 PM, 20th Oct                   Zain                   SAR 14.37 refund has been done to your bank account           11:33 PM, 20th Oct                     marwa                    It has been a month now or more .. still more time?           11:34 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           11:34 PM, 20th Oct                     marwa                    I didn't get this refund           11:34 PM, 20th Oct                     marwa                    Also           11:34 PM, 20th Oct                     marwa                    Like center point refund           11:34 PM, 20th Oct                     marwa                    Tell me on what date           11:35 PM, 20th Oct                     marwa                    Refund was made           11:35 PM, 20th Oct                   Zain                   Please allow it some time to be in your account           11:36 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           11:36 PM, 20th Oct                     marwa                    How many months           11:36 PM, 20th Oct                     marwa                    Do u take           11:36 PM, 20th Oct                     marwa                    To perform a refund           11:36 PM, 20th Oct                   Zain                   14 days           11:36 PM, 20th Oct                     marwa                    I want to make an official complain please           11:37 PM, 20th Oct                     marwa                    It has been more than a month for both orders           11:38 PM, 20th Oct                     marwa                    And nothing is solved           11:38 PM, 20th Oct                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:38 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           11:38 PM, 20th Oct                     marwa                    Thank u           11:39 PM, 20th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251584