Subject: Ticket Assigned - Conversation with saqib
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 03:08:05 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saqib saqib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saqib Bot:  Hi Saqib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591028663            11:27 PM, 20th Oct                   Zain                   Thank you for contacting us. How may I help you?           11:27 PM, 20th Oct                     saqib                    my order since one week not arrived           11:28 PM, 20th Oct                   Zain                   Could you please share your order number so that I can assist you further?           11:29 PM, 20th Oct                     saqib                    i’m traveling tomorrow now so i would like to cancel the order for which i already have payed           11:29 PM, 20th Oct                   Zain                   Could you please share your order number so that I can assist you further?           11:32 PM, 20th Oct                     saqib                    35912 in the last           11:32 PM, 20th Oct                     saqib                    6359835912           11:32 PM, 20th Oct                     saqib                    cancel this order pls and make refund           11:33 PM, 20th Oct                     saqib                    they took too much time to deliver to store so now i don’t want i shop from somewhere else           11:34 PM, 20th Oct                   Zain                   Thank you for allowing me the time to check. I appreciate your patience.           11:34 PM, 20th Oct                     saqib                    cancel this order above and make refund to my card           11:35 PM, 20th Oct                   Zain                   We can see the order has been placed on <16/10/2021> with the order number  <6359835912>   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:35 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           11:36 PM, 20th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:37 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251572