Subject: Ticket Assigned - Conversation with thoofa rushdy
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 03:08:04 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thoofa rushdy thoofa rushdy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thoofa rushdy Bot:  Hi Thoofa Rushdy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  6360264653            08:40 PM, 20th Oct                   Zain                   Thank you for contacting us. How may I help you?           08:40 PM, 20th Oct                     thoofa rushdy                    Hi. I ordered for frozen 2 print pencil case but I got a different one delivered           08:41 PM, 20th Oct                   Zain                   Could you please share your order number so that I can assist you further?           08:42 PM, 20th Oct                     thoofa rushdy                    6360264653           08:42 PM, 20th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:43 PM, 20th Oct                     thoofa rushdy                    Ok           08:43 PM, 20th Oct                   Zain                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           08:46 PM, 20th Oct                   Zain                    We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           08:46 PM, 20th Oct                     thoofa rushdy                    Sure           08:46 PM, 20th Oct                     thoofa rushdy                             08:47 PM, 20th Oct                     thoofa rushdy                    Order no.6360264653           08:48 PM, 20th Oct                   Zain                   You can return the products within 14 days through one of the following options:           08:48 PM, 20th Oct                   Zain                   - You can book your return online by logging into your account and going to order history and then click on “Order number” from this page (https://www.maxfashion.com), and choose the products you want to return.           08:48 PM, 20th Oct                   Zain                   2- You can visit the nearest branch of (Max) and return the product to the branch.           08:48 PM, 20th Oct                     thoofa rushdy                             08:49 PM, 20th Oct                     thoofa rushdy                    Yeah but will I get the same item I ordered again?           08:49 PM, 20th Oct                   Zain                   Yes           08:50 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           08:50 PM, 20th Oct                     thoofa rushdy                    I know I can return this but will you deliver the correct product?           08:50 PM, 20th Oct                     thoofa rushdy                    Hello?           08:53 PM, 20th Oct                   Zain                   Please order it again and will make sure its the right one           08:53 PM, 20th Oct                     thoofa rushdy                    But it’s not in offer now           08:53 PM, 20th Oct                     thoofa rushdy                    Can I exchange in any store?           08:55 PM, 20th Oct                   Zain                   Please visit the nearest store from you and they will help you           08:55 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           08:55 PM, 20th Oct                     thoofa rushdy                    No thank you           08:56 PM, 20th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:56 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251030