Subject: Drop payment [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Elharith Elsiddig <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 18 Oct 2021 05:45:59 -0700 (MST)

Hi Team, 

Please check and update on the below 

The amount has been deducted twice as per the customer, However there is only one order for the same amount 6357187354 

Pls check the below details and advise: 

Email ID. [email-masked] 
order date: 3-10-2021 
amount: SAR523.20 
and Card number ("4685409994088950") 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, October 13, 2021 5:23:06 PM 

Hi Team, 

ticket no (3212970) 

Email ID. [email-masked] 
order date: 3-10-2021 
Authorization number(5867) 
amount: SAR523.20 
and Card number ("4685409994088950") 
issue description: The customer is claiming that the amount has been deducted twice. Kindly check the matter and update us asap. 

Regards, 
Atef