Subject: RE: Drop Payment - 3066271
From: Reddy Prasad <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Umesh Soni <[email-masked]>
Date: Mon, 18 Oct 2021 09:02:53 +0000

Dear Apoorv

Mustafa has replied on 17th Oct for the same

Refund was processed though manual transfer through bank

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 17, 2021 11:40 AM
To: Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Umesh Soni <[email-masked]>
Subject: Re: Drop Payment - 3066271

External email sender, please take precaution.
Hi Jessie,

Kindly assist to get an update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 6:44:08 PM
Subject: Re: Drop Payment - 3066271

Dear Reddy,

Kindly advise if any update on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 10, 2021 11:43:00 PM
Subject: RE: Drop Payment - 3066271

Dear Mustafa

Can you update the status of refund.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 5:30 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Paymet - 3066271

External email sender, please take precaution.
Dear Mustafa,

Please update on the below.

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 7:42:32 PM
Subject: RE: Drop Paymet - 3066271

Dear Mustafa

Can you please check and share transaction id customer

Regards

Reddy prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 11:24 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Drop Paymet - 3066271
Importance: High

External email sender, please take precaution.
Dear Reddy,

Customer reported deduction of KWD 6.25 and as per finance tracker(Row 192) the update is mentioned that - manual request has been sent to bank on Sep 9, 2021.

Transaction ID is 124480007332

As per customer he has still not received the refund. Please assist us to get an update regarding this refund.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7Cd95622a97916432247cc08d99149ab45%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700567881572942%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P9Ne5B8RTbrBuhr6yOf3cL4Zl6mePPpcyW1UQQxQUdo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Drop Payment - 3066271
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Umesh Soni <[email-masked]>
Date: Sun, 17 Oct 2021 09:28:34 +0000

Dear Team,

Manual bank request sent to the bank has been refunded.

Please find below the refund proof.

Date

Transaction Desc

Reference Number

Transaction Amount

13/09/2021

Debit     -MERCHANT POS REFUND

TID-E0268301-RE                   0000000916937128

-6.25

It has been refunded on 13-SEP-21.

Please tell customer to check the bank account on that Date.

Regards,

MUSTAFA CHAKKI

Assistant – F & A

Mustafa.chakki@landmarkgroup,com

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 17, 2021 11:40 AM
To: Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Umesh Soni <[email-masked]>
Subject: Re: Drop Payment - 3066271

External email sender, please take precaution.

Hi Jessie,

Kindly assist to get an update on the below. Thank you for your help!

Regards,

Apoorv

  _____

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 6:44:08 PM
Subject: Re: Drop Payment - 3066271

Dear Reddy,

Kindly advise if any update on this. Thank you for your help!

Regards,

Apoorv

  _____

From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 10, 2021 11:43:00 PM
Subject: RE: Drop Payment - 3066271

Dear Mustafa

Can you update the status of refund.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 5:30 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Paymet - 3066271

External email sender, please take precaution.

Dear Mustafa,

Please update on the below.

Regards,

Apoorv

  _____

From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 7:42:32 PM
Subject: RE: Drop Paymet - 3066271

Dear Mustafa

Can you please check and share transaction id customer

Regards

Reddy prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 8, 2021 11:24 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Drop Paymet - 3066271
Importance: High

External email sender, please take precaution.

Dear Reddy,

Customer reported deduction of KWD 6.25 and as per finance tracker(Row 192) the update is mentioned that - manual request has been sent to bank on Sep 9, 2021.

Transaction ID is 124480007332

As per customer he has still not received the refund. Please assist us to get an update regarding this refund.

Thank you for your help!

Regards,

Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C3921db7341334680253308d991507e25%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700597161209389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RqPlErWSkD%2Ft8FL8WKB5XlqhMyJOI6X51n2q5QF%2BlUA%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C3921db7341334680253308d991507e25%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637700597161219344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4F3R3arLFw8MBuDXuN8hO5lhVF%2BSvkdQkyAulmCD8YU%3D&reserved=0>