Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 03:50:52 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568364706            11:21 PM, 17th Oct                   Zain                   Thank you for contacting us. How may I help you?           11:22 PM, 17th Oct                     hi                    Hello ,  I would like to cancel my order           11:23 PM, 17th Oct                   Zain                   Could you please share your order number so that I can assist you further?           11:23 PM, 17th Oct                     hi                             11:24 PM, 17th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:26 PM, 17th Oct                   Zain                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           11:27 PM, 17th Oct                     hi                    It is not delivery order, i want to pick it up           11:28 PM, 17th Oct                     hi                    So no need to pick it, then it will be refunded           11:28 PM, 17th Oct                   Zain                   Same thing sir           11:29 PM, 17th Oct                     hi                    Okay, i will not pick it           11:29 PM, 17th Oct                   Zain                   Yes please           11:29 PM, 17th Oct                     hi                    Thank you           11:29 PM, 17th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3238544