Subject: Ticket Assigned - Conversation with khayal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 03:39:06 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khayal khayal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khayal Bot:  Hi Khayal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358636109 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530298647            06:25 PM, 17th Oct                   modhi     
               Hi Khayal ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           06:26 PM, 17th Oct                     khayal                    Hi Modhi, i have ordered last week and it was shipped in 2 parts, I received one but the second one is returned. I want to know the reason and also want to reorder the same.           06:27 PM, 17th Oct                     khayal                    I received messages from the delivery teams but it seems like they were just doing the formalities by sending the messages and trying to deliver but no one answered my call or replied to my messages. Even the number given in the meesage was also switched off           06:29 PM, 17th Oct                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:29 PM, 17th Oct                     khayal                             06:30 PM, 17th Oct                   modhi          
          Has his first shipment been received?           06:33 PM, 17th Oct                   modhi                   Hi, I'm not getting a response from you. Are we still connected?           06:36 PM, 17th Oct                   modhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:39 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3237237