Subject: Ticket Assigned - Conversation with abeer
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 03:39:03 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abeer abeer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abeer Bot:  Hi Abeer ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505124115            04:24 PM, 17th Oct                     abeer                    Hello           04:26 PM, 17th Oct                   Mazin                   Hi Dear customer,Good evening, Thank you for contacting us. My name is Mazin Bassi How may I help you?           04:26 PM, 17th Oct                     abeer                    Hi           04:26 PM, 17th Oct                     abeer                    I ordered pyjama set online           04:26 PM, 17th Oct                     abeer                    And i received pyjama only           04:26 PM, 17th Oct                     abeer                    Not the top           04:27 PM, 17th Oct                     abeer                    And this happened the second time           04:27 PM, 17th Oct                     abeer                    Last week same thing happened and i had to go to the store to return it           04:27 PM, 17th Oct                   Mazin                   Could you please share your order number so that I can assist you further?           04:27 PM, 17th Oct                     abeer                    6359742872           04:27 PM, 17th Oct                     abeer                    Why does the same thing keep happening           04:28 PM, 17th Oct                     abeer                    This online service is becoming very poor           04:28 PM, 17th Oct                   Mazin                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           04:29 PM, 17th Oct                     abeer                    I want my top delivered as well           04:30 PM, 17th Oct                     abeer                    And the same size ordered           04:30 PM, 17th Oct                     abeer                    And i havw requested a few returns as well           04:30 PM, 17th Oct                     abeer                    No one came to pick up           04:30 PM, 17th Oct                     abeer                    Another clothing item i ordered came torn           04:31 PM, 17th Oct                     abeer                    ?           04:33 PM, 17th Oct                     abeer                    Hello           04:34 PM, 17th Oct                   Mazin                   We would like to inform you that we have processed the refund of amount (SAR 28.8) on (17/10/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days           04:34 PM, 17th Oct                   Mazin                   for the incomplete item           04:35 PM, 17th Oct                     abeer                    Did i ask for a return?           04:35 PM, 17th Oct                     abeer                    Im saying deliver the rest of the item to me           04:35 PM, 17th Oct                   Mazin                   we can not deliver the missing part so we refund you for the item           04:36 PM, 17th Oct                     abeer                    I ordered the complete set should be delivered and if it wasnt delivered its your fault u should send the remaining item           04:36 PM, 17th Oct                   Mazin                   and you can order new item from our website or you can visit nearby shop           04:36 PM, 17th Oct                     abeer                    Very very bad service           04:36 PM, 17th Oct                     abeer                    What about the return i requested online           04:37 PM, 17th Oct                   Mazin                   Dear customer we refund you for the item and you can keep that part which has been delivered to you           04:37 PM, 17th Oct                     abeer                    Why hasn't anyone come to pick up           04:37 PM, 17th Oct                   Mazin                   for the return request it will take 3-5 days to be colected by our courier           04:38 PM, 17th Oct                     abeer                    Ok           04:38 PM, 17th Oct                     abeer                    Pls add refund request for the torn clothing too           04:40 PM, 17th Oct                     abeer                    I will send u order number           04:40 PM, 17th Oct                     abeer                    6358794692           04:41 PM, 17th Oct                     abeer                    The white night set           04:41 PM, 17th Oct                     abeer                    Was received torn           04:42 PM, 17th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:43 PM, 17th Oct                     abeer                    Ok           04:43 PM, 17th Oct                   Zain                   Do you want to return ?           04:47 PM, 17th Oct                     abeer                    ?           04:47 PM, 17th Oct                     abeer                    I received the item damaged           04:48 PM, 17th Oct                     abeer                    I would like a refund           04:48 PM, 17th Oct                   Zain                   Please take s pic of the damage item           04:50 PM, 17th Oct                     abeer                    Send you?           04:51 PM, 17th Oct                   Zain                   Yes please           04:51 PM, 17th Oct                     abeer                             04:52 PM, 17th Oct                   Zain                   You can return the products within 14 days through one of the following options:  1- You can book your return online by logging into your account and going to order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and selecting the products you want to return. 2- You can visit the nearest branch of (Centerpoint) and return the product to the branch. 3- You can provide us with the full name of the products and the order number in order to create a return request from us.           04:54 PM, 17th Oct                   Zain                   Is there anything else may I assist you with today?           04:54 PM, 17th Oct                     abeer                    Please add refund request           04:55 PM, 17th Oct                   Zain                   provide us with the full name of the products and the order number in order to create a return request for you           04:56 PM, 17th Oct                     abeer                    I already requested return           04:57 PM, 17th Oct                     abeer                    No one came to pick up           04:57 PM, 17th Oct                     abeer                    And for this item also only pyjama was received           04:57 PM, 17th Oct                     abeer                    Not the full set           04:57 PM, 17th Oct                   Zain                   I’m sorry to see that you’ve been waiting for return shipment to be collected, and it seems like this has not happened as yet. This is not the typical standard. Our courier partner will contact you shortly to arrange collection from you.           04:58 PM, 17th Oct                     abeer                    Very bad online service           04:58 PM, 17th Oct                   Zain                   I am now contacting our logistics department to find out what happened, and get your shipment collected on priority.           04:58 PM, 17th Oct                   Zain                   Thank you for continued patience, I assure that we are working on it to get this resolved at the earliest.           04:58 PM, 17th Oct                   Zain                   Is there anything else may I assist you with today?           04:58 PM, 17th Oct                     abeer                    Yes but the complete item was not received           04:58 PM, 17th Oct                   Zain                   we will           04:59 PM, 17th Oct                   Zain                   Is there anything else may I assist you with today?           04:59 PM, 17th Oct                     abeer                    We will what           04:59 PM, 17th Oct                     abeer                    Do you understand what i am saying           04:59 PM, 17th Oct                     abeer                    I didnt received the complete set           04:59 PM, 17th Oct                     abeer                    And what i received was damaged           04:59 PM, 17th Oct                   Zain                   Yes I do understand that you have missing items           04:59 PM, 17th Oct                     abeer                    Such inconvenient online shopping           04:59 PM, 17th Oct                     abeer                    So give me my refund now and they can take return whenever they want           05:00 PM, 17th Oct                     abeer                    For missing items centrepoint refunds           05:00 PM, 17th Oct                     abeer                    Without takinh the item back           05:00 PM, 17th Oct                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:00 PM, 17th Oct                   Zain                   We request you to please allow us some time so we can work on this and do the needful.           05:01 PM, 17th Oct                   Zain                   We appreciate your patience.           05:01 PM, 17th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:02 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3236695