Subject: Ticket Assigned - Conversation with dr afshin
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 03:35:31 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dr afshin dr afshin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dr afshin Bot:  Hi Dr Afshin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  598950230            07:45 PM, 17th Oct                     dr afshin                    Hi there, i want to cancel the partial return request from my order number 6359237819           07:47 PM, 17th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:47 PM, 17th Oct                     dr afshin                    Hi there, i want to cancel the partial return request from my order number 6359237819 i want to proceed with hood sweat shirt but want to keep the mug , is it possible plz           07:48 PM, 17th Oct                   Zain                   ok           07:48 PM, 17th Oct                   Zain                   you still want the mag?           07:48 PM, 17th Oct                     dr afshin                    Yes           07:49 PM, 17th Oct                     dr afshin                             07:49 PM, 17th Oct                     dr afshin                    But proceed with other item return request           07:49 PM, 17th Oct                   Zain                   ok           07:49 PM, 17th Oct                   Zain                   done           07:50 PM, 17th Oct                   Zain                   Is there anything else may I assist you with today?           07:50 PM, 17th Oct                     dr afshin                    No thnc           07:51 PM, 17th Oct                     dr afshin                    Thnx alot           07:51 PM, 17th Oct                     dr afshin                             07:51 PM, 17th Oct                     dr afshin                    Proceed with this one , just to clarify           07:51 PM, 17th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 17th Oct                     dr afshin                    I chkd its the opposite           07:52 PM, 17th Oct                     dr afshin                    U cancelled sweat shirt request but mug return request is still there           07:52 PM, 17th Oct                     dr afshin                    R u there??           07:53 PM, 17th Oct                   Zain                   once the driver come to pick up please tell him you want to return this ocly           07:53 PM, 17th Oct                   Zain                   only           07:53 PM, 17th Oct                     dr afshin                    Ok           07:53 PM, 17th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:54 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3237690