Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Oct 2021 03:35:26 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User shabana ziyad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shabana ziyad Bot:  Hi Shabana Ziyad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:34 PM, 17th Oct                   Zain                   Thank you for contacting us. How may I help you?           07:42 PM, 17th Oct                     shabana ziyad                    Order number 6357284500 and order number 6358063785 has been returned.I have not received refund. I received a message saying the return request is called. The courier has taken my items.           07:42 PM, 17th Oct                     shabana ziyad                    Another item return request is also cancelled. I am not the one who is cancelling. How is it that I am getting such messages           07:43 PM, 17th Oct                     shabana ziyad                    Hello           07:50 PM, 17th Oct                   Zain                   Thank you for allowing me the time to check. I appreciate your patience.           07:51 PM, 17th Oct                     shabana ziyad                    What is the problem?           07:51 PM, 17th Oct                   Zain                   We are having some tack issue pls hold on           07:54 PM, 17th Oct                   Zain                   Hi, I'm not getting a response from you. Are we still connected?           07:57 PM, 17th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:58 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3237702