Subject: Ticket Assigned - Conversation with dunja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:57:20 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dunja dunja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dunja Bot:  Hi Dunja ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544532666            03:04 PM, 11th Oct                   MBS                   Hi Dunja, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           03:04 PM, 11th Oct                     dunja                    Hi           03:04 PM, 11th Oct                     dunja                    I requested a pick up to return some items and no one ever came to pick it up           03:05 PM, 11th Oct                     dunja                    Hello           03:06 PM, 11th Oct                   MBS                   Could you please share your order number so that I can assist you further?           03:08 PM, 11th Oct                     dunja                    9506567847           03:08 PM, 11th Oct                   MBS                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:10 PM, 11th Oct                   MBS                   Thank you for allowing me the time to check. I appreciate your patience.           03:15 PM, 11th Oct                     dunja                    Hello! Your response is very slow.           03:15 PM, 11th Oct                     dunja                    I started this chat 13 min ago, come on. This is taking too long           03:17 PM, 11th Oct                     dunja                    Just tell someone to pick up my return request tomorrow           03:17 PM, 11th Oct                     dunja                    Hello           03:18 PM, 11th Oct                     dunja                    Hello           03:18 PM, 11th Oct                     dunja                    Hello           03:18 PM, 11th Oct                     dunja                    Hello           03:18 PM, 11th Oct                     dunja                    Hello           03:18 PM, 11th Oct                     dunja                    Horrible service, unbelievable           03:21 PM, 11th Oct                   MBS                   We would like to inform you that a return request for order No (9506567847) was created on 10/8/21 and the order will be collected by the transport partner within 3 to 5 working days.           03:22 PM, 11th Oct                   MBS                   There will an attempt of collection soon           03:23 PM, 11th Oct                   MBS                   Is there anything else I can help you with today?           03:26 PM, 11th Oct                   MBS                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3212729