Subject: Ticket Assigned - Conversation with abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:57:19 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdullah abdullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdullah Bot:  Hi Abdullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  000467-769299029            02:26 PM, 11th Oct                   MBS                   Hi Abdullah, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           02:27 PM, 11th Oct                     abdullah                    HI! well i have been in Dubai last week as a tourist then i am using to buy present from your shop in Emirates mall           02:28 PM, 11th Oct     
               MBS                   That's great           02:28 PM, 11th Oct                   MBS                   How can I help you?           02:29 PM, 11th Oct                     abdullah                    I bought two items to  my daughter where on of them had sharp edge then my daughter had injury and the blood came because one of this T shirt           02:30 PM, 11th Oct                     abdullah                    item number is PE0609S21           02:30 PM, 11th Oct                   MBS                   Sorry to hear that from you           02:30 PM, 11th Oct                     abdullah                    Please check this model again in order to no other child became injured           02:31 PM, 11th Oct                     abdullah                    thanks a lot           02:32 PM, 11th Oct                     abdullah                    this T shirt was really dangerous because this sharp edge           02:32 PM, 11th Oct                   MBS                 
   I hope your daughter is fine now           02:33 PM, 11th Oct                   MBS                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that no-one will not face such issues in your future purchase.           02:34 PM, 11th Oct                   MBS                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that no-one will not face such issues in their future purchase.*           02:34 PM, 11th Oct                     abdullah                    i gonna send a picture for this to understand what i mean           02:34 PM, 11th Oct                     abdullah                             02:36 PM, 11th Oct                     abdullah                    That good thanks fpr your kidness           02:37 PM, 11th Oct                   MBS                   We sincerely apologize for any inconvenience caused to you.           02:38 PM, 11th Oct         
           MBS                   We will make sure this never happened to someone else           02:39 PM, 11th Oct                   MBS                   We thank you for sharing this issue with us.           02:39 PM, 11th Oct                   MBS                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:45 PM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3212528