Subject: Ticket Assigned - Conversation with amr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:51:53 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amr amr                    Bot:  Hi again! Bot:  Please enter your name Customer:  amr Bot:  Hi Amr ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6357273057 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:56 PM, 13th Oct                   Maryam                   Hi Amr, My name is Maryam .Thank you for contacting us. I will be happy to help you!           12:58 PM, 13th Oct                     amr                    Hi Maryam           12:58 PM, 13th Oct                     amr                    I have ordered stuff for my kids           12:59 PM, 13th Oct                     amr                    Order number 6357273057           12:59 PM, 13th Oct                     amr                    And it is not delivered till now           12:59 PM, 13th Oct                   Maryam                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:00 PM, 13th Oct                     amr                             01:01 PM, 13th Oct                     amr                    And please check attached           01:01 PM, 13th Oct                     amr                    They didn’t even called me once           01:01 PM, 13th Oct                   Maryam                   Is the number correct?532978278           01:01 PM, 13th Oct                     amr                    Yes           01:01 PM, 13th Oct                     amr                    I need my stuff either to be delivered today or cancel my order as i am leaving Saudi on Friday           01:02 PM, 13th Oct                     amr                    I called the customer service many times with no support at all           01:02 PM, 13th Oct                   Maryam                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:03 PM, 13th Oct                     amr                    There is no time please           01:03 PM, 13th Oct                     amr                    Cancel the order           01:03 PM, 13th Oct                     amr                    Hello r u still there           01:04 PM, 13th Oct                   Maryam                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:04 PM, 13th Oct                     amr                    Ok I didn’t receive any calls           01:05 PM, 13th Oct                     amr                    And i an leaving Saudi in Friday           01:05 PM, 13th Oct                   Maryam                   Do you have another query?           01:06 PM, 13th Oct                     amr                    Yes i want to receive a call from the courier today           01:06 PM, 13th Oct                     amr                    Or i will escalate to the CEO of Landmark group           01:08 PM, 13th Oct                     amr                    In Saudi and Dubai           01:08 PM, 13th Oct                     amr                    Mr. Richard Collins           01:09 PM, 13th Oct                   Maryam                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on 966532978278 but didn't receive any response from your end.           01:12 PM, 13th Oct                   Maryam                   Do you have another query?           01:12 PM, 13th Oct                   Maryam                   Please be assured as we will escalate this issue to our concerned team and they will check and do the needful           01:13 PM, 13th Oct                   Maryam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:17 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3220728