Subject: Ticket Assigned - Conversation with kinjal soni
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:46:11 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kinjal soni kinjal soni                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kinjal soni Bot:  Hi Kinjal Soni ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  585814117            05:17 PM, 13th Oct                     kinjal soni                    Ok           05:18 PM, 13th Oct                   MBS                   Hi Kinjal , Thank you for contacting us. My name is Kabir , I will be happy to assist you.           05:18 PM, 13th Oct                     kinjal soni                    Hi           05:18 PM, 13th Oct                     kinjal soni                    I purchased 2 Jean's for max uae online           05:20 PM, 13th Oct                     kinjal soni                    But now size is big           05:20 PM, 13th Oct                     kinjal soni                    And I want to change it or return it           05:21 PM, 13th Oct                     kinjal soni                    No option in for returns now           05:21 PM, 13th Oct                   MBS                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:21 PM, 13th Oct                     kinjal soni                    Order number is 9507262369           05:23 PM, 13th Oct                     kinjal soni                    This is my order number           05:24 PM, 13th Oct                     kinjal soni                    Can you please help me for returning           05:25 PM, 13th Oct                   MBS                   Could you please share the full name of the items you wish to return?           05:29 PM, 13th Oct                   MBS                   Hi, I'm not getting a response from you. Are we still connected?           05:31 PM, 13th Oct                   MBS                   Hi, I'm not getting a response from you. Are we still connected?           05:36 PM, 13th Oct                   MBS                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:36 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3222034