Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:46:11 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563865362            05:21 PM, 13th Oct                     hi                    Sorry, Order 6359276929 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/1GIRkBo1jkb           05:21 PM, 13th Oct                     hi                    Money was deducted from my account           05:21 PM, 13th Oct                
    modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           05:22 PM, 13th Oct                     hi                    Sorry, Order 6359276929 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/1GIRkBo1jkb           05:22 PM, 13th Oct                     hi                    I received this message           05:22 PM, 13th Oct                     hi                    Money is deducted and now i received this           05:22 PM, 13th Oct                     hi                    Can you check           05:23 PM, 13th Oct                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:23 PM, 13th Oct                   modhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6359
 276929 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6359276978).           05:24 PM, 13th Oct                   modhi                   Is there anything else I can assist you with today?           05:24 PM, 13th Oct                   modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           05:26 PM, 13th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3221988