Subject: Ticket Assigned - pre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:43:43 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  pre layal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  layal Bot:  Hi Layal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566696096            01:20 PM, 14th Oct                   mayar                   Hi Layal,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:20 PM, 14th Oct                     layal                    Hello i just want to ask When will the sale on items end?           01:21 PM, 14th Oct                     layal                    ??           01:22 PM, 14th Oct                   mayar                   We would like to inform you that there is no specific time for the end of the offers, as the prices and offers change and are renewed from time to time           01:23 PM, 14th Oct                   mayar                   Is there anything else i can help you with           01:24 PM, 14th Oct                     layal                    And if i ordr and item and have it delivered 3 weeks later can i still return it?           01:24 PM, 14th Oct                     layal                    Is the return policy based on purchased date or delivery date?           01:25 PM, 14th Oct                   mayar                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:27 PM, 14th Oct                     layal                    14 days from the date or purchasing or date of delivery????           01:28 PM, 14th Oct                   mayar                   The date of delivery           01:28 PM, 14th Oct                     layal                    Okay           01:28 PM, 14th Oct                     layal                    Thank you           01:28 PM, 14th Oct                   mayar                   Is there anything else i can help you with           01:28 PM, 14th Oct                     layal                    No thank you           01:28 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:29 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3225064