Subject: Ticket Assigned - Conversation with priyanka dey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:43:42 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka dey priyanka dey                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priyanka dey Bot:  Hi Priyanka Dey ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  543487162            12:41 PM, 14th Oct                     priyanka dey                    Ok           12:41 PM, 14th Oct                   badri                   Hi, Priyanka Thank you for contacting us. My name is badri , I will be happy to assist you.           12:41 PM, 14th Oct                     priyanka dey                    Hi, this is regarding my recent order           12:41 PM, 14th Oct                   badri                   Could you please share your order number so that I can assist you further?           12:42 PM, 14th Oct                     priyanka dey                    I need to cancel my return process as I would like to go to the store and get  the size changed           12:42 PM, 14th Oct                     priyanka dey                    9507610444           12:42 PM, 14th Oct                   badri                   Kindly note that the exchange is not available for the max items           12:43 PM, 14th Oct                     priyanka dey                    So, what do I do           12:44 PM, 14th Oct                     priyanka dey                    I got the wrong size           12:44 PM, 14th Oct                     priyanka dey                    Is returning the only option?           12:45 PM, 14th Oct                   badri                   You can only return the items           12:45 PM, 14th Oct                   badri                   Would you like us to delete your return request for this order           12:45 PM, 14th Oct                     priyanka dey                    Yes, please           12:45 PM, 14th Oct                     priyanka dey                    How to do it on app?           12:45 PM, 14th Oct                     priyanka dey                    Can't I go to the store and get the size changed?           12:46 PM, 14th Oct                   badri                   The return request has been deleted successfully           12:48 PM, 14th Oct                   badri                   We sincerely apologize however, we do not have an exchange option however, we are happy to accept the items for a return and refund.           12:48 PM, 14th Oct                     priyanka dey                    Okay thank you           12:48 PM, 14th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3224888