Subject: Ticket Assigned - Conversation with toseef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:43:42 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with toseef toseef                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  toseef Bot:  Hi Toseef ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507096476 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971569753929            12:21 PM, 14th Oct                     toseef          
           Ok           12:21 PM, 14th Oct                   badri                   Hi, Toseef  Thank you for contacting us. My name is badri , I will be happy to assist you.           12:22 PM, 14th Oct                     toseef                    Hi badri           12:22 PM, 14th Oct                     toseef                    I just want to follow up regarding my order           12:22 PM, 14th Oct                     toseef                    I can get a call back           12:23 PM, 14th Oct                   badri                   Is this is your order number 9507096476?           12:23 PM, 14th Oct                     toseef                    Yeah           12:26 PM, 14th Oct                   badri                    We see that you are contacting regarding the order you placed on our website with order number  9507096476   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order i
 s with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: ( +971569753929  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           12:26 PM, 14th Oct                   badri                   Is there anything else I can assist you with today?           12:27 PM, 14th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 PM, 14th Oct                                          View conversation in Freshchat https
 ://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3224810