Subject: RE: [#3191609] - escalation delivery
From: Faraz Lohani <[email-masked]>
To: "Sana Ali (AE)" <[email-masked]>, Astha Sharma <[email-masked]>, Akshay Berry <[email-masked]>, Debesh Datta <[email-masked]>, Imran Masih <[email-masked]>, 'Max' <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ahmad Alawneh <[email-masked]>
Date: Sun, 17 Oct 2021 09:43:12 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Can we contact this customer for an alternate phone number for the delivery?

Order ID : 1604508335

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Sana Ali (AE) <[email-masked]>
Sent: Thursday, October 14, 2021 6:35 PM
To: Faraz Lohani <[email-masked]>; Astha Sharma <[email-masked]>; Akshay Berry <[email-masked]>; Debesh Datta <[email-masked]>; Imran Masih <[email-masked]>; 'Max' <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ahmad Alawneh <[email-masked]>
Subject: RE: [#3191609] - escalation delivery

External email sender, please take precaution.
Dear Faraz,

Good Day,

Our team attempted but consignee mobile is not being connected. Please advise the alternate reachable contact number, delivery will possible on Saturday or Sunday.

Origin
MCT
Loc.
MCT
HAWB
42723788041
Dest.
MCT
Loc.
MCT
Grp
DOM
Type
CDS    Transit Time Details

________________________________

Shipper
LANDMARK
Number
60511449
Sent By
MX
Reference
1604508335
Reference2
Address
Plot No. 101,Somhan - Plot No. 101,Somhan
City
Muscat
State
 Zip
Country
Oman<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fapps%2Fdirectory%2Fdirectorycountry.aspx%3FTab%3DEvents%26E%3DMCT%26countrycode%3DOM&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143203257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xAV0PB1fajbkzRNrfJUl4thTIqDBVA32ptrs3rDrewk%3D&reserved=0>
Telephone
97148164037
Telephone2
Mobile
97148164037
Email
[email-masked]<mailto:[email-masked]>
Team
600415
Consignee
Milu jonadh kishan
Number
60511449
Attention
Milu jonadh kishan
Reference
Reference2
Address
Building no.3900 , floor no.6 , room no.65 - Al khuwair - AL KHUWAIR
City [https://www.aramex.net/infoaxs/info1.png]
Al Khuwair
State
 Zip [https://www.aramex.net/infoaxs/info1.png]
Country
Oman<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Fapps%2Fdirectory%2Fdirectorycountry.aspx%3FTab%3DEvents%26E%3DMCT%26countrycode%3DOM&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143213212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NgRXSvIyhYIVPYw1xIV6oc3ZFDR7Hu1Y%2Fbp%2F4S1xq1A%3D&reserved=0>
Telephone
96879547472<javascript:ViewAMSAddress()>
Telephone2
Mobile
96879547472
Email
[email-masked]<mailto:[email-masked]>

________________________________

Payment Type
Prepaid
Payment Option
Pieces
1
Pickup Date
9/25/2021
Due Date

Pickup Location
Pickup By
Alerted Date
9/25/2021 7:37:00 PM
Alerted By
oman.ecom
Foreign HAWB
Collection Reference
SRN No.
Remarks
Weight
12.8  KG
Chg. Wgt
16  KG
Cube
64000  CM3
Cod Val.
36.2 OMR
Goods Value
0 OMR

Shield Value
0
Collect Amount
0
Cash/Add. Amt
0

Add-on Services
CODS
Goods Desc.
Footwear/Apparel
Goods Origin
Oman
Record Status
Full
Source
Shipping API
Scheme
Aramex Scheme3 (22)

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143213212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fF5KGZis2G%2Bw6o1wAwAiFFcWKdri92JD%2F5bDLDqieK0%3D&reserved=0>

From: Sana Ali (AE)
Sent: Thursday, October 14, 2021 4:26 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Astha Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

Dear Faraz,

Shipment has been bought to the nearest warehouse to the delivery location and will be sent out to deliver ASAP.

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143223169%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ceCQ9o2YF4WdnbKjkeBB47LuDSwSXOPNbT3g5izWcBs%3D&reserved=0>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 14, 2021 4:11 PM
To: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Astha Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

Hi @Sana Ali (AE)<mailto:[email-masked]>,

What is the update for this order delivery?

Regards,
Faraz Lohani
Escalation Desk - Web Team

From: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 3:23 PM
To: Astha Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

External email sender, please take precaution.
Dear,

We are checking the reason for delay and have raised a request for delivery at the earliest.

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143233127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jxq2WUEQQ8REOh7hd985zbLepxt6xxWPJsSV14MXQcA%3D&reserved=0>

From: Astha Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 3:14 PM
To: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

Hi Sana,

This order is for Alkhuwair, Muscat. Is there any reason why it is not yet delivered?
Thanks
Astha

From: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>
Sent: 11 October 2021 13:41
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Astha Sharma <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

External email sender, please take precaution.
Dear Akshay,

Good Day,

Team has been reminded and they are working on delivering this at the earliest.

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143233127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jxq2WUEQQ8REOh7hd985zbLepxt6xxWPJsSV14MXQcA%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 11, 2021 12:03 PM
To: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Astha Sharma <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

@Sana Ali (AE)<mailto:[email-masked]> @Imran Masih<mailto:[email-masked]>,

Reminder on this.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 7, 2021 12:24 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Astha Sharma <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

External email sender, please take precaution.
Dear Akshay,

Noted and shall do the needful.

Thanks and Regards,

Sana Ali
Customer Success Specialist
[A picture containing vector graphics  Description generated with very high confidence]
+97146076303
[email-masked]<mailto:[email-masked]>
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143243084%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lN30maGLl048sLF2Ez2uqXqCRXbr3VNJIWrz8KRe934%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 7, 2021 12:20 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Sana Ali (AE) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Astha Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3191609] - escalation delivery

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi @Sana Ali (AE)<mailto:[email-masked]> @Imran Masih<mailto:[email-masked]>,

Arrange delivery asap.

Order ID:  1604508335
Tracking ID:  42723788041

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 7, 2021 7:37 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3191609] - escalation delivery

External email sender, please take precaution.
Hi team

Problem Statement: late delivery

Order Date :  Sep 25, 2021
Order ID:  1604508335
Tracking ID:  42723788041

Assistance Required: urgent delivery

Issue Description: the order has shipped  from our side since  9/25/21 9:37 PM and till now the order has not been delivered we request you kindly arrange urgent delivery as the customer asked about his order

Regards,
Badri

3191609:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143262995%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zzt4tMa0B5S8Xa4M127nv1lYyQJgF8fP%2F%2FYDz84yCbI%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4a6963ea928344a4084208d98f1fd4e9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637698189143272952%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eEZwb5IAYIzXx%2FNxgtPxkhxNfnFSkjquG8rXRV9myLQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com