Subject: Ticket Assigned - Conversation with mahboob alam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:43:00 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahboob alam mahboob alam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahboob alam Bot:  Hi Mahboob Alam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561558108 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Sorry Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahboob Alam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:29 PM, 14th Oct                   Zain                   Thank you for contacting us. How may I help you?           08:30 PM, 14th Oct                     mahboob alam                    Yes yesterday I return tha polo t-shirt           08:31 PM, 14th Oct                     mahboob alam                    But I give to another t-shirt           08:31 PM, 14th Oct                   Zain                   Could you please share your order number so that I can assist you further?           08:31 PM, 14th Oct                     mahboob alam                    To return driver           08:31 PM, 14th Oct                     mahboob alam                    6358425375           08:32 PM, 14th Oct                     mahboob alam                    Return order no           08:32 PM, 14th Oct                   Zain                   How may I help you?           08:33 PM, 14th Oct                     mahboob alam                    Return tha worng tshirt and send again tha driver I give to wrong size tshirt           08:34 PM, 14th Oct                   Zain                   You can visit the nearest branch of (Centerpoint) and return the product to the branch.           08:35 PM, 14th Oct                   Zain                   Is there anything else may I assist you with today?           08:36 PM, 14th Oct                     mahboob alam                    Driver not again coming           08:37 PM, 14th Oct                     mahboob alam                    I am on duty           08:37 PM, 14th Oct                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:37 PM, 14th Oct                   Zain                   Is there anything else may I assist you with today?           08:38 PM, 14th Oct                     mahboob alam                    Ok           08:38 PM, 14th Oct                     mahboob alam                    Thanks           08:38 PM, 14th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:38 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3227353