Subject: Ticket Assigned - Conversation with nura mushtaq
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:42:59 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nura mushtaq nura mushtaq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nura mushtaq Bot:  Hi Nura Mushtaq ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358800369 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566640373            08:03 PM, 14th Oct                   Zain                   Thank you for contacting us. How may I help you?           08:03 PM, 14th Oct                     nura mushtaq                    I got the wrong product delivered           08:04 PM, 14th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:04 PM, 14th Oct                     nura mushtaq                    Ok           08:04 PM, 14th Oct                   Zain                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.  We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you. ​ We would also request you to provide us some snapshots of the wrong item you received.           08:05 PM, 14th Oct                     nura mushtaq                    Order no.6358800369           08:06 PM, 14th Oct                   Zain                   We would also request you to provide us some snapshots of the wrong item you received.           08:08 PM, 14th Oct                     nura mushtaq                    I have ordered girls vest 3-4yrs set of 3 at the price of 10sr.           08:10 PM, 14th Oct                     nura mushtaq                    But i got only 1 set           08:10 PM, 14th Oct                   Zain                   We would also request you to provide us some snapshots of the wrong item you received.           08:11 PM, 14th Oct                     nura mushtaq                    I am unable to attach the pic here           08:12 PM, 14th Oct                     nura mushtaq                    2 sets are missing from my order.           08:12 PM, 14th Oct                   Zain                   Pls contact us in emails will help you           08:13 PM, 14th Oct                   Zain                   Is there anything else may I assist you with today?           08:13 PM, 14th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:14 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3227239