Subject: Ticket Assigned - Conversation with pawan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:42:26 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pawan pawan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pawan Bot:  Hi Pawan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506719075 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9506819075 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter you
 r number Customer:  0556759113            10:19 AM, 15th Oct                   badri                   Hi, Pawan Thank you for contacting us. My name is badri , I will be happy to assist you.           10:19 AM, 15th Oct                     pawan                    Regarding my shukran account with number 0556759113           10:19 AM, 15th Oct                     pawan                    I'm not getting shukran points           10:20 AM, 15th Oct                     pawan                    Since last 1 year           10:20 AM, 15th Oct                     pawan                    What's the issue           10:20 AM, 15th Oct                     pawan                    Last 15 days i purchased 2 shirts from centerpoint at mall of Emirates           10:21 AM, 15th Oct                     pawan                    And 1 shirt i ordered on-line           10:21 AM, 15th Oct                   badri                   Your account is registered with this email id [email-masked]  ?     
       10:21 AM, 15th Oct                     pawan                    With mobile number           10:21 AM, 15th Oct                     pawan                    0556759113           10:22 AM, 15th Oct                   badri                   And this is your card number 1800000358755884?           10:22 AM, 15th Oct                     pawan                    Yes           10:22 AM, 15th Oct                   badri                   As we had seen there is only one order in your account on 10/9/21 7:41 PM           10:23 AM, 15th Oct                   badri                   So the shukran point will be automatically added to your account after 14 days from the day of the delivery           10:23 AM, 15th Oct                     pawan                    Last friday i purchased 2 shirts directly in centerpoint           10:23 AM, 15th Oct                     pawan                    With this shukran  account           10:24 AM, 15th Oct                     pawan                 
    Something going wrong with this point system           10:25 AM, 15th Oct                     pawan                    Can't continue shopping in this way           10:26 AM, 15th Oct                   badri                   If you were create your orders as guest user so you will not be able to get shukran point unless you create an account and the point will be credit for the future orders only which you had initiate from your account           10:26 AM, 15th Oct                     pawan                    But my account should be linked with my mobile number           10:27 AM, 15th Oct                   badri                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account 
 > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           10:28 AM, 15th Oct                     pawan                    There is no option for linked up           10:30 AM, 15th Oct                   badri                   Your card already linked on 10/09/2021 19:33 PM  so you will be able to get shukran point from  last purchase.only and the future purchases           10:31 AM, 15th Oct                     pawan                    Where is the shukran points of my last purcahse?           10:32 AM, 15th Oct                     pawan                    Why i have still 0 points?           10:32 AM, 15th Oct                   badri                   Your order has delivered on 10/10/21 2:40 PM so you need 14 days to get shukran point from the day of delivery           10:35 AM, 15th Oct                   badri                
    Is there anything else I can assist you with today?           10:37 AM, 15th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3228489