Subject: Ticket Assigned - Conversation with muhammad umair
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:32:13 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad umair muhammad umair                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad umair Bot:  Hi Muhammad Umair ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:03 PM, 15th Oct                   saud                   Hi, Thank you for contacting us. This is Saud How may I help you?           04:03 PM, 15th Oct                     muhammad umair                    Hi           04:03 PM, 15th Oct                     muhammad umair                    I am waiting for my refund since months           04:04 PM, 15th Oct                     muhammad umair                    This is totally unfair           04:04 PM, 15th Oct                     muhammad umair                    If refund not possible then return me my product           04:04 PM, 15th Oct                   saud                   Could you please share your order number so that I can assist you further?           04:05 PM, 15th Oct                     muhammad umair                    I can't wait more           04:05 PM, 15th Oct                     muhammad umair                    6340513172           04:05 PM, 15th Oct                     muhammad umair                    Everytime getting new deadlines only but no progress           04:06 PM, 15th Oct                   saud                   دقيقة من فضلك ليتم التحقق إبقى معنا           04:06 PM, 15th Oct                   saud                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:06 PM, 15th Oct                   saud                    Regarding the order: 6340513172 Please note that the refund has been processed successfully from our side for the amount (SAR 87.13) on 22/09/21, however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.            04:09 PM, 15th Oct                   saud                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3229262